SHIPPING AND RETURNS
COVID-19 (Corona virus) update : We continue to deliver globally with an extended 60-day returns policy. All goods are packed and shipped from the United Kingdom via a trackable DHL service who maintain the highest standards of hygiene and operate in line with guidance from the WHO and local authorities.
STANDARD SHIPPING TIMES
UK Mainland – 2 – 3 business days | FREE - limited time offer
Orders received before 14:00 GMT will be dispatched the same business day. Orders received after this time will be shipped the following business day.
EXPRESS SHIPPING TIMES
UK Mainland – Next working day | £10
Orders must be received before 14:00 GMT to qualify for express shipping. Orders received after this time will be shipped the following business day.
HOW CAN I TRACK MY ORDER
All our shipments are sent by DHL on a trackable service. Once your order has been shipped you will receive a confirmation email with a tracking number. You can then track your shipment online at www.dhl.com
Please note that a signature may be required upon receipt of goods.
DO I HAVE TO PAY IMPORT DUTIES ?
There are no import duties or taxes for all US orders. For all other countries import duties and taxes are subject to regional import laws and are not covered by the shipping costs.
CAN I COLLECT MY ORDER IN STORE ?
This service is temporarily unavailable due to recent developments relating to COVID-19, we have made the difficult decision to temporarily close our London stores until further notice.
HOW DO I RETURN OR EXCHANGE MY ORDER?
In the clear plastic docket on the front of the box you will find our Returns Form and a pre-paid DHL shipping label.
1. Fill in the Returns Form including your order number and item details so we can locate your original purchase.
2. Place your items back in the original packaging with all tags attached.
3. Attach the pre-paid DHL shipping label to your parcel. You can then arrange a free collection by contacting DHL by the links below:
You'll find your 10 digit waybill number located under the top barcode on your printed returns label that starts "WAYBILL XX XXXX XXXX"
What is your refunds policy?
DO YOU OFFER FREE RETURNS?
Yes, we provide pre-paid return shipping labels with all orders.
We have extended our returns policy to 60 days.
CAN I EXCHANGE FOR A DIFFERENT ITEM?
Exchanges only apply for the same item in a different size or colour. If you wish to exchange to another style, please request a refund and place another order.
WHEN WILL I RECEIVE MY REFUND?
We endeavour to process your refund as quickly as possible, but please allow up to 14 days for busy periods. Refunds will be issued to the original purchasing card or Paypal account.
CAN I RETURN MY ORDER IN STORE?
Items ordered online cannot be returned in store. Please follow the process detailed above to return or exchange your items. This includes Collect In Store orders.